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There are two ways you can move a file or folder. Drag-and-Drop One way you can achieve this is by performing a "drag-and-drop", which means you hover your mouse over the file/folder you want to move, click and hold the left mouse button, move the mouse over t...

Currently, the only supported documents you can currently create are: Word Documents Excel Documents Powerpoint Documents Plain text files Note: All of the file types except for plain text documents can be exported as a .pdf To create a document, navigate to t...

In order to delete a file or a folder, right click on the file/folder you want to delete, then click Delete file. However, this will not actually completely erase the file from existence. Instead, the file is moved into a place commonly referred to as the Rec...

Something special you can do with folders is add a note to them. You can keep notes about anything, such as where you placed a file, what tasks you still need to take care of, and more! To create a folder note, navigate to the folder where you want to create a...

Simple Sharing Sharing a file or folder with someone is easy! All you have to do is click on the share button (the button with three dots connected by two lines) to pull up the share sidebar, and type the recipient's name in the "Name, email, or Federated Clou...

If you have recently added an email to your account or have changed your email, you will have to verify your email. Verification proves to the website that the email you provided is actually yours. When logging in, you may see a page telling you to verify your...

Are the folder notes too annoying for you? Do you no longer want to see them? This page will show you how to disable folder notes. First of all, make sure you are either in the Files app or have navigated to www.fireantllcaz.net. Once you are on the page, clic...

When you first log into FireantLLC, you will see a couple of file recommendations. If these are in the way or are just annyoing, this page shows you how to hide them. To start, make sure you have either navigated to the Files app or to www.fireantllcaz.net. Cl...

Introduction In order for Keycloak to communicate with its clients about what roles exist and who is in them, Keycloak uses "Role Mapping." These roles can then be assigned to groups and/or users afterwards. Creating a Role In order to create a role, you must ...

Introduction Now that you have your role created, you can now assign it to a group. This makes it so adding people to this role along with making modifications is easy and applies to everyone in the group. Assigning a Role to a Group If you haven't already, yo...

When logging in, you have a link available that says Forgot password?. When you click that link, you will be asked to put in either your username or the email linked with your account. Enter your email, then click Submit. In your email, you should see an ema...

In a terminal, you only need to type in this command... ssh <your_username>@fireantllcaz.net

In order to browse server files in a local file browser, you'll first need a program that supports the SCP protocol. For this guide, I'll be using WinSCP. If you launch WinSCP for the first time, you'll be presented with login options. Here are what you should...

When browsing your files on cloud.fireantllcaz.net, click on the + icon near the top of the web page. Then click on the on the type of document you want to create. For this guide, I'll create a new document. You'll then be prompted to enter a name for the fil...

Introduction User management using an external backend (we use Keycloak at the time of writing) works differently in osTicket compared to other common OIDC-implemented applications. While common OIDC implementations used role-based authentication to determine ...

Server Layout osTicket is currently running via Apache located at /var/www/html/ with the database located in a docker container running MariaDB called "osticket_db". The apache config file is located at /etc/apache2/sites-available/000-default.conf deriving f...