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General osTicket Server Administration Notes
Server Layout osTicket is currently running via Apache located at /var/www/html/ with the databas...
Creating a New Agent User
Introduction User management using an external backend (we use Keycloak at the time of writing) w...
Creating a New Document
When browsing your files on cloud.fireantllcaz.net, click on the + icon near the top of the web p...
Connecting via SSH in a File Explorer
In order to browse server files in a local file browser, you'll first need a program that support...
Connecting via SSH in a Terminal
In a terminal, you only need to type in this command... ssh <your_username>@fireantllcaz.net
Forgot your Password
When logging in, you have a link available that says Forgot password?. When you click that link,...
Logging In for the First Time
Getting Started Hello! Welcome to FireantLLC! In order to get started, the first thing you need to...
Assigning a Group to a Role in Keycloak
Introduction Now that you have your role created, you can now assign it to a group. This makes it...
Creating a Keycloak Client Role
Introduction In order for Keycloak to communicate with its clients about what roles exist and who...
Sharing Files and Folders
Simple Sharing Sharing a file or folder with someone is easy! All you have to do is click on the ...
Hiding File Recommendations
When you first log into FireantLLC, you will see a couple of file recommendations. If these are i...
Hiding Folder Notes
Are the folder notes too annoying for you? Do you no longer want to see them? This page will show...
Verifying Your Email
If you have recently added an email to your account or have changed your email, you will have to ...
Adding a Note to a Folder
Something special you can do with folders is add a note to them. You can keep notes about anythin...
Deleting a File or Folder
In order to delete a file or a folder, right click on the file/folder you want to delete, then cl...
Creating a Document
Currently, the only supported documents you can currently create are: Word Documents Excel Docume...
Moving Files or Folders
There are two ways you can move a file or folder. Drag-and-Drop One way you can achieve this is b...